Request access from your Epic Implementation or Technical Coordinator, or e-mail MHSupport@epic.com for issues with viewing the Foundation System content.

For help with using the provided user logins or if you have any application-related questions or feedback, contact your Epic customer representative.

The Foundation Hosted environment provides customers with access to all of the latest and greatest Foundation build. Each customer licenses Foundation Hosted, and Epic creates their own usernames and passwords for them.

E-mail iSWTDSupport@epic.com for issues with the iSWTD training system.

If the issue is that you do not see any iSWTD icons, or only see a Foundation Hosted icon, please specify that you are requesting access to the iSWTD and indicate the Epic version of iSWTD you need.

If you are experiencing Hyperspace or text errors, please include your iSWTD environment name and the class ID and login you are using. If applicable, please also include the exercise you are working on.

The iSWTD is a copy of our System with Training Data (SWTD) that we host at Epic and make accessible via a secure Citrix-based web portal. Consultants and customers use it to practice for a certification exam, gain proficiency, or to complete a certification project.



Support for the iSWTD and Foundation Hosted is available during standard business hours (8am - 5pm CST).

Requirements

To access the iSWTD, you need to use a computer running Microsoft Windows XP, Vista, or 7.
Additionally, you will need to use a modern version of either Microsoft Internet Explorer or Mozilla Firefox along with a current version of the Citrix plugin.

Index


Citrix Client Needs To Be Installed


This error is from not having the Citrix client installed on your machine.
Please either install this off our site or have your organization's IT department install this for you.

To install this from our site, please click this link. XenApp Receiver for Windows

Trusted Site Error


This error is the result of a new Citrix security measure. Please add https://access.epic.com to your trusted sites.

Open Your Browser > Tools > Internet Options > Security > Select Trusted Sites > Click Sites > Enter https://access.epic.com > Click Add

Application Icon Not Working

If you click an application icon and nothing happens. It could be a trusted site error.

This error is the result of a new Citrix security measure. Please add https://access.epic.com to your trusted sites.

Open Your Browser > Tools > Internet Options > Security > Select Trusted Sites > Click Sites > Enter https://access.epic.com > Click Add

Blank Text Screen After Login

After you successfully enter in your text login credentials, it takes you to a blank screen.

This error is due to a problem with the Citrix Client version 9.200. You will need upgrade your Citrix client.

To install the latest client click here: XenApp Receiver for Windows

SSL Error 61

This error is from your browser not trusting our SSL certificate.
If you use Windows, you can trust our certificate by downloading and installing this Windows update.

SSL Error 47

This is an error with the Citrix client version 10.0 dealing with SSL certificates.

To fix this issue please install a different version of the client.

To install the latest client click here: XenApp Receiver for Windows